At The Loc Spa, all sales are final. We do not offer refunds or exchanges unless an item you purchased is damaged or defective.

If you receive a damaged or defective item, please contact us and we will arrange a return or exchange based on the availability of the item. To process your request, we may require photos or other proof of the damage or defect.

To request a return or exchange for a damaged or defective item, please contact us at Banks2023llc@gmail.com with your order number and details about the issue. We will respond promptly with instructions on how to proceed.

Please note that all other items are non-refundable and non-exchangeable, unless they are damaged or defective upon receipt.